Privacy
Privacy Policy
Last updated: May 2026
At Avenue Beauty Bar ("ABB", "we", "us", or "our"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, book appointments, purchase products or services, join our mailing list, participate in memberships, or interact with us in person, online, or through social media.
By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect personal information including:
Personal Information
- Name
- Email address
- Phone number
- Postal address
- Date of birth (where relevant)
- Emergency contact information (where required)
Booking & Purchase Information
- Appointment history
- Service preferences
- Membership information
- Gift voucher purchases
- Package and treatment purchases
- Payment transaction records
Health & Consultation Information
To provide safe and appropriate treatments, we may collect information relating to:
- Medical conditions
- Allergies
- Medications
- Pregnancy status
- Skin concerns
- Treatment history
- Contraindications relevant to beauty, wellness, skin, massage, or sauna services
This information is collected only where necessary to provide services safely and effectively.
Website Information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Website pages visited
- Time spent on pages
- Referring websites
This information helps us improve our website and user experience.
How We Use Your Information
We may use your information to:
- Process bookings and appointments
- Deliver treatments and services safely
- Manage memberships, packages, and gift vouchers
- Process payments
- Respond to enquiries
- Send appointment confirmations and reminders
- Provide customer support
- Improve our services and website
- Send marketing communications where consent has been provided
- Manage ABB Club memberships, events, and member communications
- Meet legal and regulatory obligations
Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send you:
- News and updates
- Promotions and special offers
- Event invitations
- ABB Club updates
- Product and treatment information
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.
Third-Party Service Providers
We use trusted third-party providers to operate aspects of our business, including:
- Timely (online bookings and client management)
- Mailchimp (email marketing)
- Payment processors and banking providers
- Website hosting providers
- Analytics and website performance tools
- Social media and community platforms
These providers may have access to information only as required to perform services on our behalf and are expected to protect your information appropriately.
Cookies & Analytics
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Understand website traffic
- Improve website performance
- Remember user preferences
- Deliver relevant content
You can disable cookies through your browser settings, although some website features may not function correctly.
Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Information is stored using secure systems and reputable third-party providers.
While we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.
Health Information
Any health or consultation information collected is treated as confidential and is only used for treatment planning, safety, and service delivery.
Health information is only accessible to authorised team members who require access to provide services.
Photography & Treatment Images
With your consent, we may take before-and-after photographs for treatment monitoring, progress tracking, education, or marketing purposes.
No identifiable images will be used for marketing without your express consent.
You may withdraw consent at any time.
ABB Club Memberships, Events & Online Communities
From time to time, ABB may offer membership programs, private events, online groups, educational resources, or community spaces, including social media groups and member-only platforms.
Participation in these communities is voluntary.
Please be aware that any information, comments, photographs, posts, or content you choose to share within member communities may be visible to other members.
While we take reasonable steps to manage and moderate our communities, Avenue Beauty Bar cannot guarantee the privacy of information voluntarily shared by members within community spaces.
Members are encouraged to exercise discretion when sharing personal information online.
Accessing or Correcting Your Information
You may request access to personal information we hold about you and request corrections where necessary.
To make a request, please contact us using the details below.
Privacy Rights
We comply with the Privacy Act 2020 (New Zealand).
You have the right to:
- Access personal information held about you
- Request correction of your information
- Withdraw consent for marketing communications
- Raise concerns regarding privacy practices
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Avenue Beauty Bar
373 Victoria Avenue
Whanganui, New Zealand
Email: hello@avenuebeautybar.co.nz
Phone: 06 348 4484
Website: avenuebeautybar.co.nz